Website Resources & Course Related
Do I need to know Chinese before starting your courses?
Not at all. Our courses are designed for complete Chinese beginners from Europe and the US, and also for those learners who know some Chinese but want to understand the logic behind the language. We cover everything from scratch — including mouth shapes and tongue positions for every Pinyin sound, as well as basic character structures and stroke orders. Even if you've never studied a single day of Chinese before, you'll be absolutely fine
I already have some Chinese knowledge. Are your courses still suitable for me?
A: Absolutely. We offer targeted courses that address the most common pain points and challenges faced by European and American learners — covering everything from Pinyin to characters to grammar. We also have specialized courses for different real-world scenarios, such as Everyday Chinese, Business Chinese, and Travel Chinese. You can check out our curriculum to see which course interests you, or send us an inquiry form — we'll reply within 24 hours.
Are the lessons suitable for HSK 1-6 exam preparation?
Yes. We use the official New HSK Textbook Series, which covers the full three-level, nine-grade system — from elementary to intermediate to advanced. Every lesson comes with practice exercises, and each level includes dedicated exam preparation materials.
Can I learn business Chinese /travel Chinese on this site?
A: Yes, we offer both Business Chinese and Travel Chinese courses. Our founder has 15 years of experience in international trade and has traveled extensively across Europe and the US — so we deeply understand the real-world needs of business professionals and travelers. Our course content stays current with trending topics, and are designed to be engaging and enjoyable, so you'll stay motivated throughout your learning journey.
How long will it take me to finish one course level?
A: The time required depends on your study frequency, daily study time, and the specific course you choose. Please refer to the table below for details.
Do you provide audio and video materials for every Pinyin sound, character, and word?
: Yes, absolutely. For every Pinyin sound, we use teaching aids and video demonstrations to show the correct mouth shape and tongue position, along with clear comparisons to English pronunciation. For characters and words, we use video explanations covering character structures, stroke order, and the logic behind word formation — making every lesson highly visual and easy to follow.
Does the website include character etymology (like Shuowen Jiezi explanations)?
A: Yes. We use video-based Shuowen Jiezi breakdowns to explain the origins of Chinese characters and summarize the structural logic and patterns behind them — making it easier for you to understand and remember.
Are the teaching videos explained in English with English subtitles?
A: For our beginner-level courses, instruction is primarily in English. As you progress to higher levels, we will appropriately increase the use of Chinese to give you a more immersive Chinese learning environment — though English explanations will still be available throughout for your easier understanding. All videos come with English subtitles.
Billing, Membership & Subscription Issues
Is this website completely free to use, or are there paid premium lessons?
We offer free preview clips for all courses, including premium lessons. Full access to our courses requires payment, and we believe the investment is worthwhile for these reasons:
1. Our team has spent thousands of hours creating more than 1,000 instructional videos.
2. To ease your worries, we provide a 1-day unconditional refund policy for your first purchase.
3. The courses are customized based on extensive research into common difficulties faced by European and American learners. The learning experience is comparable to one-on-one tutoring, yet at a much lower cost.
4. We systematically analyze the structure and etymology of thousands of frequently used Chinese characters and offer logical memorization strategies, which will greatly boost your efficiency in learning characters.
What payment methods do you accept for membership?
We support Stripe, PayPal, Alipay and credit card.
Will I lose access to all learning materials if my membership expires?
We follow a hybrid model. Our Pinyin and Character courses are available as one-time purchases — pay once and keep them forever. All our courses are also included in the membership plan. However, once your membership expires, access to the courses under the subscription will no longer be available. We recommend the one-time purchase option if you prefer lifetime access to specific foundational courses.
Do you offer a free trial for premium courses?
Yes! Every course on our site — including our premium offerings — comes with a free trial lesson. You can sample the teaching style and course content before making any commitment. No credit card required. Just click and start learning.
Are there group discounts if I learn Chinese with my friends?
Yes, we do offer group discounts! The specific discount rate depends on the number of participants and the courses you choose. For detailed information, please refer to our [Pricing Page / Group Discount Policy] — or feel free to contact us directly, and we'll get back to you within 24 hours.
Can I cancel my monthly/yearly subscription at any time?
Yes, absolutely. You can cancel your subscription anytime — the cancellation takes effect from the next billing cycle. You'll retain full access until the current period ends, with no extra charges.
Learning Support, Q&A & Resources
Is there a teacher available to answer my Chinese learning questions?
Yes! We have a built-in Q&A section for every course. You can post your questions directly under each lesson, and I'll reply as soon as possible. Plus, other students can see the questions and answers too — so you're not learning alone, and you might even find answers to questions you haven't thought of yet.I check the Q&A regularly and aim to respond within 24-48 hours. It's not instant chat, but it's a space where you'll always get thoughtful, detailed answers — and where the whole community learns together.
Do you provide homework correction service?
Most of our lessons come with missions and quizzes to help you practice and reinforce what you've learned. Answers are provided so you can check your work on your own — which is a great way to build self-correction skills.That said, if you're unsure about any answer or have questions about a particular exercise, you're always welcome to post in the lesson Q&A section. We check it regularly and will reply as soon as possible — usually within 24-48 hours. It's not a formal correction service, but it's a space where you'll get thoughtful guidance when you need it.
Can I join a community of other foreign Chinese learners on your site?
We currently don't have a dedicated community space (like a forum or chat group) on our site. However, we believe learning doesn't have to happen in isolation — and that's why every course on our site includes a built-in Q&A section. You can ask questions, share insights, and learn from other students' questions as well.It's our way of building a lightweight learning community — one that's focused on real learning, without the noise of endless chat messages. As our student base grows, we're also exploring the possibility of adding a more structured community feature in the future.
Do you provide learning plans tailored to my current Chinese level?
Yes, we do — but in a structured, self-guided way.Our courses are designed with a clear learning path: you start with Pinyin, move to Characters, then progress through Grammar, Vocabulary, and real-world applications like Everyday, Business, or Travel Chinese. This logical sequence works as a built-in learning plan for most students.That said, if you're unsure where to start, we recommend taking our free trial lesson first. It will give you a feel for our teaching style and help you determine which course suits your current level. If you're still unsure after trying, feel free to reach out — we're happy to help you choose the right starting point.
Access & Technical Issues
Can I access this website on my phone /tablet?
Yes, absolutely. Our website is fully responsive and works smoothly on desktop, mobile, and tablet devices. You can learn anytime, anywhere — whether you're at home or on the go.
Is the website available offline after downloading lessons?
Currently, our lessons are not available for offline download. All course content requires an internet connection to access. This ensures you always get the latest version of our videos and materials, and helps protect the intellectual property of our courses.
Does this website work well for users in the US/Europe/Australia?
Yes, it does. Our website is hosted on WordPress.com, which comes with a built-in global CDN (Content Delivery Network) covering 28+ locations worldwide. This means that when you access our site from the US, Europe, or Australia, static resources like images and videos are delivered from the server node closest to you — ensuring faster load times and a smoother learning experience.That said, since internet conditions vary by region and network provider, we always recommend taking our free trial lesson to test the actual speed and experience from your location. It takes just 10 minutes — and you'll see for yourself how well the site performs for you. If you encounter any issues, feel free to reach out, and we'll do our best to help.
Do I need to download extra software to study here?
Not at all! All you need is a browser and an internet connection. Just open our website, log in, and start learning — no additional software or plugins required.
More questions? Send us an inquiry
